Refund policy
Return Policy
Effective Date: 6/20/2023
Thank you for choosing Wallsmark Inc. as your provider of high-quality decorative elements and wall decorations. We strive to ensure your satisfaction with our products. However, we understand that situations may arise where you need to return or exchange an item. This Return Policy explains the terms and conditions for returning or exchanging products purchased from Wallsmark Inc. By purchasing our products, you agree to be bound by this policy.
Eligibility
1.1 Products Covered
This Return Policy applies to all products purchased directly from Wallsmark Inc., including but not limited to marble, wood, metal, paint alternatives, bamboo charcoal panels, and wallpapers.
1.2 Timeframe
You may request a return or exchange within 15 days from the date of delivery, as indicated on your purchase receipt.
Return Conditions
2.1 Original Condition
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. It should be free from any signs of damage, wear, or alteration.
2.2 Proof of Purchase
You must provide valid proof of purchase, such as a receipt or order confirmation when requesting a return or exchange.
Return Process
3.1 Contacting Customer Support
To initiate a return or exchange, please contact our customer support team through one of the following methods:
Email: info@wallsmar.com
Phone: 9294833233
3.2 Return Authorization
Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number if your return is eligible.
3.3 Packaging and Shipping
When returning a product, please ensure it is securely packaged to prevent damage during transit. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Refunds and Exchanges
4.1 Refunds
Upon receiving and inspecting the returned product, we will process your refund within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase unless otherwise agreed upon.
4.2 Exchanges
If you wish to exchange a product for a different item, please indicate your preference when contacting our customer support team. We will assist you in selecting an alternative product, subject to availability. If the new product has a higher price, you will be responsible for paying the price difference. If it has a lower price, we will issue a refund for the difference.
Non-Returnable Items
All our products are not eligible for return or exchange unless they arrive damaged or defective:
Products that have been used, altered, or damaged after delivery.
Customized or personalized products.
Clearance or sale items.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference and product availability.
Contact Us
If you have any questions or need further assistance regarding our Return Policy, please contact our customer support team using the information below:
Email: info@wallsmark.com
Phone: 984 733 3373
Please note that this Return Policy is subject to change without prior notice. Please review the policy each time you make a purchase from Wallsmark Inc. to ensure you are familiar with the most current version.
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