Shipping policy

Last Updated: 12/9/2023

Welcome to Wallsmark Inc., where we are dedicated to providing you with a seamless and reliable shopping experience. Gain insight into our shipping procedures through our comprehensive Shipping Policy.

Shipping Destinations

We currently cater to addresses within the United States and selected international destinations. If you're uncertain about shipping availability to your location, reach out to our customer support team for assistance before placing your order.

Shipping Methods and Fees

2.1. Domestic Shipping (United States):

Standard Shipping: Our standard shipping services are available for most U.S. orders, with fees determined by factors such as weight, size, and destination. Anticipate delivery times ranging from 5 to 14 business days, contingent on your location.

Expedited Shipping: Customers desiring swift delivery can opt for expedited shipping at an additional cost during the checkout process.

2.2. International Shipping:

International shipping fees fluctuate based on destination and order weight. Please note that recipients are responsible for any customs duties, taxes, or import fees, that are not included in the shipping charges.

Order Processing and Shipment

3.1. Order Processing: Most orders are processed within 3 business days post-payment confirmation. Certain products may have extended processing times due to customization or availability.

3.2. Shipment Confirmation: Upon dispatch, a shipment confirmation email, inclusive of tracking information, will be sent. This enables you to monitor the progress of your delivery.

Delivery Timeframes

4.1. Estimated Delivery Time: The delivery estimate hinges on the selected shipping method and your location. While we strive to meet these timeframes, they are estimations, not guarantees. Unforeseen delays may arise due to external factors like weather, customs, or carrier issues.

4.2. International Deliveries: Customs clearance may extend international delivery times, varying based on destination and local postal services.

Shipping Restrictions

5.1. P.O. Boxes and APO/FPO Addresses: Regrettably, we do not ship to P.O. boxes or APO/FPO addresses.

5.2. Remote Areas: Some remote locations may experience limited delivery options or extended delivery times. For assistance, contact our customer support team before placing your order.

Order Tracking

Effortlessly track your order's status and progress using the provided tracking information in your shipment confirmation email.

Additional Shipping Fees Notification

We reserve the right to impose additional shipping fees post-purchase based on shipment weight and destination. You'll be notified within two business days, and as a customer, you can choose to accept the fees or cancel the order.

Shipping Cost Discrepancy for Large-sized Products

We are not bound by the estimated shipping cost during the ordering process, particularly for large-sized items. Additional shipping fees may apply based on weight, dimensions, and destination. Customers will be informed within two business days, allowing them to decide whether to proceed with the order.

Contact Us

For any queries or assistance regarding your order or shipping, reach out to our customer support team at info@wallsmark.com.

Thank you for selecting Wallsmark Inc. Rest assured, we are committed to delivering your premium wall decor and decorative elements promptly and efficiently.